Returns & Refunds

How to return:

1. Introduction

You have the right to return any or all items in your order for any reason at all, by notifying us and returning the items within 15 days after your receipt of the order.


Items must be undamaged and in a sellable condition and must be returned in their original condition with the sealed box and/or other packaging, with all garment tags if attached or not. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.


Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and tags (still intact or separated) should be included with your return. Item(s) must be returned from the original city of purchase with the return bar-code.

Please note that item(s) received outside of the specified return period will not be accepted.

2. Return your product

You can return your order by simply placing a return request on the Online Store. You can go to My Orders on Your account page, then click on the order you want to return, select the item to be returned and submit the request. After that, please place the item you wish to return in the parcel the item was received in and hand it over to the delivery person assigned to carry out the pick-up.


Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, we will reimburse you for the actual paid price of the item(s) returned.


We endeavour to process refunds as soon as they are received but please allow 15 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.


We want to highlight that the right of withdrawal and return does not apply to products which are unsuitable for return for reasons of health protection or hygiene such as certain inner-wear, boxers.

3. Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs (if any) will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected, please allow 15 working days for a refund to be credited back to your payment method.


Any delivery costs paid in connection with the order are non-reimbursable or non-refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or non-refundable.

4. Faulty items

Items are marked "faulty" if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty item(s). When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered after inspection of the items.

5. Cancelling your order

You have the right to cancel your order with us, but you need to initiate the cancelation process before the dispatch of the item(s) from our establishment. If your order has already been dispatched, we request you to please initiate the return process within 15 days upon receiving the item(s). Please make sure that the returned order is in accordance with the applicable requirements for you to claim the refund.


For any further queries regarding return or cancellation, please contact us at support@houseofninety9.com

6. Track your return

Please click here to track your return.